Creative Director

Qargo Coffee | Italy’s Finest Coffee & Pastries | The Future of Coffee

About Qargo Coffee

Qargo Coffee is a premium, design-driven coffee franchise built on two core ideas:

• Italy’s Finest Coffee & Pastries
• The Future of Coffee

We are building high-performance, experience-driven retail environments designed around speed, quality, and exceptional customer experience.

As we scale across multiple states, maintaining a world-class and consistent brand experience across every touchpoint is critical.

Position Overview

We are seeking a Creative Director to lead and own the full creative vision of Qargo Coffee.

This is a senior leadership role, not a production role.

You will be responsible for defining, executing, and protecting how the brand is experienced across all channels — including physical stores, digital platforms, campaigns, packaging, and the overall customer journey.

This role requires a balance of strategic thinking, creative leadership, and the ability to build scalable systems.

Key Responsibilities

• Develop and maintain a cohesive, scalable brand identity system
• Ensure consistency across all locations, platforms, and campaigns
• Continuously elevate brand perception and customer experience

• Lead creative direction across:
• - Marketing campaigns
• Store launches
• Product rollouts
• Seasonal initiatives
• Define visual language and storytelling across all channels

• Concept and direct high-impact campaigns across:
• - Social media
• Paid media
• In-store assets
• Digital platforms
• Ensure all content reflects a premium brand positioning

• Partner closely with:
• - Marketing (performance & growth)
• Operations (in-store execution)
• Store Managers (local implementation)
• Leadership (strategy & expansion)
• Align creative output with business goals

• Lead creative direction for:
• - Packaging systems
• Menu design
• In-store visual standards
• Collaborate with architecture and development teams to ensure cohesive brand environments

• Source and manage creative vendors and production partners
• Negotiate pricing, timelines, and deliverables
• Ensure quality control across all outputs

• Build and implement systems for:
• - Brand guidelines
• Creative approvals
• Asset management
• Campaign planning
• Improve efficiency and scalability within the creative function

• Identify and resolve inconsistencies across all touchpoints
• Continuously refine and elevate creative standards
• Maintain a strong, recognizable brand across all markets

• 5–10+ years of experience in creative direction, brand leadership, or design leadership
• Strong portfolio demonstrating brand-building and campaign leadership
• Experience with multi-location, retail, or hospitality brands preferred
• Proven ability to lead cross-functional teams
• Experience managing vendors and production partners
• Deep understanding of branding, visual systems, and customer experience
• Strong communication, organizational, and leadership skills

• A builder, not just a contributor
• Someone who takes ownership, not instructions
• Strong creative judgment and attention to detail
• Ability to think strategically and execute at a high level
• Proactive mindset — brings ideas before being asked
• A leader who can scale creative across multiple markets

• Not a junior design role
• Not a content posting role
• Not execution-only

• Opportunity to shape a national premium brand
• Direct impact on company growth and positioning
• High ownership and leadership visibility
• Fast-growing, high-performance environment

How to Apply

Please submit:

• Resume
• Portfolio (required)
• Optional: Examples of campaigns or brands you’ve helped build

Final Note

This role is for someone who wants to build something meaningful and lasting.

If you’re ready to create, lead, and own a brand at scale, we want to hear from you.