Customer Support Specialist

apartmentRecruitment Delsurtranslations-Pampa Talents placeBuenos Aires scheduleJornada completa calendar_month 

We are bringing the world together through fitness.

Our product is the Shopify for fitness and sports communities. We are the social app for fitness.

We are a mission-driven team of high-performers backed by the very best VCs and angel investors.

If you’re passionate about helping others, want to see your work make a direct impact in thousands of ‘solopreneurs’ lives, and want to work alongside the very best people - we’d love to have you join our mission!

We are seeking a Customer Support Specialist who is passionate about helping people and delivering exceptional service. In this role, you’ll be the first point of contact for our users, assisting with questions, troubleshooting issues, and ensuring a smooth experience on our App.

We’re looking for someone with excellent communication skills, a problem-solving mindset, and a genuine desire to connect with and support our community.

Key Responsibilities:

  • Respond to customer inquiries via email, chat, and phone in a timely manner.
  • Responding to support tickets from events attendees and event hosts
  • Resolve product or service problems by clarifying the customer’s issue, determining the cause, and providing the best solution.
  • Guide users on how to make the most out of our features.
  • Maintain a positive and empathetic attitude toward users.
  • Collect user feedback to help improve the platform and services.
Requisitos:

Experience:

  • 1-2 years in customer support (required), preferably in SaaS or tech
  • Proven experience with Intercom platform (required)
  • Ideally has experience in fitness, wellness, or event management industries
  • Previous startup experience is a plus
  • Experience working evening/non-traditional hours is beneficial
  • Background in creating help documentation or video tutorials is advantageous
  • Must be available for consistent 2 PM - 7 PM PST schedule

Academic Background:

  • Bachelor's degree or equivalent experience

Skills:

  • Exceptional written and verbal communication skills
  • Strong writing ability - can craft clear, friendly, and professional responses
  • Excellent problem-solving and troubleshooting abilities
  • Strong multitasking capabilities - can manage 25-50 tickets per shift
  • High attention to detail
  • Ability to work independently during afternoon/evening hours
  • Customer-focused mindset with genuine enthusiasm for helping others

Languages:

  • Fluent in conversational English (required)
  • Spanish/English bilingual abilities are a bonus

Technology:

  • Proficient with Intercom support platform (required)
  • Comfortable with AI-powered support tools and automation
  • Strong technical aptitude for learning new software quickly
  • Basic understanding of payment processing and SaaS billing is a plus
  • Experience with multiple support platforms beyond Intercom is beneficial

Personality:

  • Empathetic and patient
  • Enthusiastic about helping others succeed
  • Team player who contributes to knowledge sharing
  • Self-motivated to work independently during afternoon shifts
  • Continuous learner who stays updated on platform changes
  • Positive attitude with ability to maintain high CSAT scores (85%+)
Beneficios
  1. Days and time of work shift: 2 - 7 PT
  2. Place of work: Remote
  3. Lunch break: 30 minutes
  4. Annual paid vacation time: 10 calendar days, request 30 days in advance of first day off.
  5. National holidays: Observance of national holidays of Argentina or country.
  6. Evaluation of performance and salary raise: Quarterly
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