Bilingual Tech Support Representative (L1)

Our client is a key player in the U.S. water pipe inspection sector. Their platform enables clients to efficiently collect, analyze, and manage pipeline inspection data. With highly configurable software, they offer a seamless and powerful solution to centralize asset inspection information in an intuitive and robust system.

They are seeking a highly motivated full-time Technical Support Representative to join their team. This person will serve as the primary contact for technical support, ensuring the smooth operation and optimal utilization of our client's software solutions.

Responsibilities will include:

• Customer Support: Be the primary contact of customers to troubleshoot concerns via phone, email, and other communication channels.
• Internal Collaboration: Work closely with internal teams, and the Development and Product Management team to escalate and resolve complex technical issues.
• Product Knowledge: Stay up to date on industry trends to provide informed support and guidance to customers.

Contract Type: Full time (10am - 7pm) - Contractor. Long-term.

Requisitos:

• Advanced or bilingual English proficiency – strong verbal and written communication skills (must)
• Bachelor’s degree in a relevant technical field or equivalent practical experience (required)
• 1+ year of experience in technical support or related roles
• Experience in a client- or customer-facing role (preferred)
• Basic knowledge of SQL (a plus)
• Strong technical aptitude

• Payment in U.S. dollars.
• 2 week vacation
• Argentinian holidays